Shipping policy

Thank you for shopping with Brantiks. We want the delivery process to be clear from the moment you place your order until it arrives.

This Shipping Policy explains where we ship, how long orders may take, how tracking works, and what to do if there is a problem with your delivery.

Where We Ship

We currently ship to addresses within the United States.

At this time, we do not ship internationally, to U.S. territories, or to military APO, FPO, or DPO addresses unless an available shipping option is shown at checkout.

Shipping Cost

Standard shipping is free on eligible U.S. orders.

Any available expedited shipping options and their costs will be shown at checkout before payment.

Order Processing

Orders are typically processed within [1–3 business days] after payment is confirmed.

Orders placed on weekends or recognized holidays will begin processing on the next business day.

Processing time refers to the time needed to prepare and dispatch your order. It does not include the carrier’s transit time.

During product launches, holidays, unusually high order volumes, or supplier delays, processing may take longer. We will contact you if a significant delay affects your order.

Estimated Delivery Times

After processing, standard delivery generally takes approximately:

[5–10 business days]

Delivery estimates begin when the order has been shipped, not when the order is placed.

These timeframes are estimates rather than guarantees. Delivery may be affected by carrier delays, severe weather, service interruptions, address issues, or other circumstances outside our reasonable control.

Only publish the timeframe above after confirming it through actual test orders from your fulfillment supplier.

Fulfillment Locations

To deliver orders efficiently, products may be shipped by one of our approved fulfillment partners.

Depending on product availability and the location of the fulfillment center, an order may ship from a domestic or international facility. This does not change the price shown at checkout.

If an order contains multiple products, the products may arrive in separate packages and at different times.

Order Confirmation

After placing an order, you will receive an order-confirmation email at the email address provided during checkout.

Please review the following information carefully:

Customer name
Shipping address
Product and quantity
Email address
Telephone number, when provided

Address Changes

We may be able to update a shipping address before the order enters fulfillment.

To request an address change, contact us at [support@brantik.com] as soon as possible and include your order number and corrected address.

We cannot guarantee that an address can be changed after an order has been submitted. Once an order has been processed or shipped, we may be unable to redirect it.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges resulting from an incomplete or incorrect address may be the customer’s responsibility.

Order Tracking

When tracking becomes available, you will receive a shipping-confirmation email containing a tracking number or tracking link.

Tracking information may take 24 to 72 hours to update after the carrier receives the package.

Some packages may be transferred between carriers during delivery. In those cases, tracking activity may temporarily pause while the package is being transferred.

Delayed Orders

Occasional delays can occur after a package has been dispatched.

Before contacting us about a delayed order, please:

Review the tracking information.
Check for notices from the carrier.
Confirm that the shipping address on the order is correct.
Check around the delivery location and with other members of the household.
Allow at least [2–3 additional business days] after the estimated delivery date.

For assistance after that period, contact [support@brantik.com] with your order number.

If we learn that an order cannot be shipped within the timeframe originally represented, we will contact you with the available options. Depending on the circumstances, you may choose to accept the revised shipping timeframe or cancel the unshipped order for a refund. Federal rules require online sellers to have a reasonable basis for advertised shipping times and to provide appropriate delay or cancellation options when those times cannot be met.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check all entrances, mail areas, porches, garages, and other safe locations.
Ask household members or neighbors whether they accepted it.
Allow one additional business day, as some carriers mark packages delivered shortly before completing delivery.
Contact the carrier using the tracking number.
Contact us at [support@brantik.com] if the package is still missing.

We will review the available tracking information and help you determine the next steps.

A delivery scan does not automatically prevent us from assisting you, but any replacement or refund may depend on the results of the carrier investigation and the circumstances of the delivery.

Lost Packages

A package may be considered lost when:

The carrier confirms that it cannot be located;
Tracking has not updated for an extended period; or
The package has exceeded the expected delivery period by [number] business days.

We may ask you to confirm your shipping address, contact the carrier, or complete a short written statement before a replacement or refund is issued.

Damaged Packages

Please inspect your order as soon as it arrives.

If the product or package arrives damaged, contact us within [5 calendar days] of delivery and provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the external packaging
Photographs of the shipping label
Photographs of all included parts

Please keep the product and packaging while we review the claim. Do not discard damaged items unless we instruct you to do so.

Depending on the circumstances, we may provide a replacement, replacement component, return instructions, or another appropriate resolution.

Missing or Incorrect Items

Contact us within [5 calendar days] of delivery if your order is missing an item, contains the wrong item, or arrives without an included component.

Please include your order number and photographs of everything received, including the packaging and shipping label.

We will review the order and arrange an appropriate resolution.

Packages Returned to Sender

A package may be returned to the sender because of:

An incomplete or incorrect address
An unclaimed package
Repeated unsuccessful delivery attempts
A refusal of delivery
Carrier restrictions

If a package is returned, contact us before placing another order.

When the return was caused by an address error supplied during checkout, additional shipping costs may be deducted from the refund or charged before reshipment.

Original shipping charges, when applicable, may be nonrefundable.

Order Cancellations

We will try to cancel the order before fulfillment begins, but cancellation is not guaranteed.

Once an order has been processed or shipped, it cannot be canceled and must be handled under our Return and Refund Policy.

Delivery Refusal

Please contact us before refusing delivery.

Refused packages may be treated as unauthorized returns. Any carrier charges, return shipping costs, or other costs caused by the refusal may be deducted from the refund where permitted.

Shipping Restrictions

We may be unable to deliver to:

PO boxes
Package-forwarding services
Hotels or temporary lodging
Freight-forwarding addresses
Certain remote locations
Addresses that cannot be verified
Locations excluded by the carrier or fulfillment provider

Available shipping methods shown at checkout determine whether an address is eligible.

Risk of Loss

Responsibility for an order transfers as permitted by applicable law.

Nothing in this policy limits any rights that cannot legally be waived. We will continue to assist with documented lost, damaged, or incorrectly delivered orders in accordance with this policy and applicable consumer-protection laws.

Returns

This Shipping Policy does not determine whether a product is eligible for return.

For return eligibility, deadlines, item-condition requirements, and refund information, review our Return and Refund Policy.

Do not send a product back to the address shown on the shipping package. Customers must contact us first and receive approved return instructions.

Contact Us

For shipping questions, contact:

Brantik
Email: [support@brantik.com]
Support hours: [Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time]
Response time: [Within 1–2 business days]

Include your order number whenever possible.